Return & Refund Policy — Avori

All Sales Are Final

Due to the hygienic and personal care nature of our products, all sales are final once an order is placed. We do not accept returns or exchanges on any item, opened or unopened, except as described below under Damaged, Defective, or Incorrect Orders.

By completing your purchase, you confirm that you have read, understood, and agreed to this policy prior to checkout. This policy is available on our website at the time of purchase and is incorporated into our Terms of Service.

Nothing in this policy limits or excludes any consumer protection rights available to you under applicable federal or state law that cannot be waived by contract.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong item, contact us at avori.officials@gmail.com within 7 days of your delivery date. Include your order number and clear photo or video evidence of the issue. Approved claims will receive a replacement or store credit at our sole discretion. We do not cover return shipping unless the error was caused by Avori. Claims submitted after 7 days of delivery may be declined at our sole discretion.

We Do Not Issue Refunds For

• Change of mind or buyer's remorse
• Product not producing desired or expected results — individual results vary and are not guaranteed
• Skin reactions, irritation, or sensitivities — we strongly recommend patch testing 24 hours before full use per the instructions included with your order; by proceeding with full use, you acknowledge and accept this risk
• Incorrect application or failure to follow provided usage instructions
• Carrier delays or estimated delivery windows not being met
• Lost or stolen packages that show as Delivered in carrier tracking — once marked delivered, the package is your responsibility; we recommend filing a claim directly with the carrier
• Orders with an incorrect shipping address provided by the customer

Order Cancellations

Orders cannot be cancelled or modified once placed, as fulfillment begins immediately upon purchase. If you have an urgent concern, contact us at avori.officials@gmail.com as soon as possible. We will make reasonable efforts to assist but cannot guarantee cancellation.

Sale & Discounted Items

Items purchased on sale or with a discount code are final sale under the same terms as full-price items described above.

Subscriptions

Subscription orders (Subscribe & Save) are governed by our separate Subscription Terms, presented and agreed to at the time of subscription signup, which control minimum commitment period, billing cycle, and cancellation mechanics. This Return & Refund Policy governs the product itself once shipped; it does not modify or override the Subscription Terms. Where the two conflict as to an individual shipment, the Subscription Terms control.

Chargebacks & Payment Disputes

We maintain complete records for every order, including order details, IP address, device data, proof of delivery, and a timestamped record of your agreement to this policy and our Terms of Service at checkout.

If you have an issue with your order, we ask that you contact us at avori.officials@gmail.com first and give us a reasonable opportunity to resolve it before contacting your bank or card issuer. Customers who file a chargeback or payment dispute without first attempting resolution with us may be declined service on future orders at our discretion.

We reserve the right to dispute all chargebacks using our full records, including this policy, proof of delivery, and all prior communications with the customer. Filing a chargeback for a transaction where goods were received as described may constitute a violation of your cardholder agreement and applicable card network rules.

We encourage you to contact us before involving your bank — we respond quickly and are committed to fair resolutions.

Governing Law

This policy is governed by the laws of the State of Georgia, without regard to conflict of law principles, and any dispute arising from it is subject to the dispute resolution and arbitration terms in our Terms of Service.

Contact Us

avori.officials@gmail.com — we respond within 1–3 business days.